Upon receiving a suspension notice, do not act rashly. The first thing you need to do is calmly assess the nature of the associated account. Different natures require completely different handling methods. Please classify according to your understanding of the associated account, referring to the table below:

Regardless of the type, you need to provide detailed and corroborative documentation. For different situations, we have organized the following list of required materials:

After dealing with the current crisis, it is more important to establish a long-term prevention mechanism. We suggest that you immediately implement the following control measures to reduce the probability of similar risks occurring in the future.

The most common reason Amazon refuses an appeal is the lack of evidence.

Incorrect example:“I have no relationship with that account, please restore my account.”

Correct approach:

● Explain what happened — What is the reason for the association

● Provide proof documents — Contracts, agreements, screenshots, bank records

● Describe the actions taken — Specifically what was deleted, terminated, and when the operations were performed

● Promise future preventive measures — How to ensure it does not happen again

All documents must be clear and readable, with accurate dates and mutual verification. If a document cannot be provided, the reason must be explained in the appeal.

Action schedule within 24 hours after receiving the notice:

Q1 Can Amazon allow multiple accounts?

A1According to Amazon's seller behavior policy, each seller maintains one account by default in each sales region. If you have reasonable business needs (such as owning different brands and operating independently, different corporate entities, etc.), and all accounts have good reputations, you can contact the seller support team for more information.

Q2 What should I do if my association issue appeal is rejected?

A2Check the reason for rejection → Supplement missing documents → Make the explanation more specific → Do not resubmit the same content.  

Note: Each resubmission must include new information or documents, and resubmitting the same content may result in the appeal not being reviewed.

Q3 How to contact the account status support team?

A3Click the "Contact Me Now" button on the account status page, available 7 days a week.

Monday to Friday:Beijing time 9:00-18:00

Weekend:Beijing time 9:00-17:00

If you have any questions about Amazon, you canuse the link ( https://wsurl.cc/wg4chn ) or scan the codeto contact the official customer development manager: