AMZ123 has learned that TikTok Shop Malaysia has issued an announcement adjusting the shipping fee responsibility for certain return/refund orders starting December 7. If the return reason is attributed to the buyer, the seller must bear both the forward shipping fee for the shipped item and the return shipping fee for the item returned by the buyer.

Buyer reasons include changing one's mind, the item size being too large or too small, selecting the wrong size when placing the order, and similar situations. Each buyer may use this rule up to 3 times per month. The forward shipping fee is based on the actual amount after applying shipping subsidy vouchers. The shipping fee responsibility for returns caused by sellers remains unchanged.

The platform will also launch a voluntary return shipping fee protection plan. Sellers who join the plan pay a service fee for each successfully completed forward order. The coverage includes two-way shipping fees arising from reasons attributable to either the buyer or the seller, with a per-order cap of 80 Malaysian ringgit. Shipping subsidy voucher amounts are not included in the coverage. The specific fee rate has not yet been announced. Sellers in categories with high size-related return rates, such as apparel and footwear, need to recalculate their operating costs.

Seller Home Comments

The new rules shift the cost of buyer-reason returns to sellers. Although the monthly cap of 3 times helps control risk, the two-way shipping fees plus the still-unspecified protection plan rate may erode profits and require recalculation. Sellers are advised to immediately check the return rate and average order value of their Malaysian stores, and evaluate the cost of joining the shipping fee protection plan.

Source: AMZ123
Original link: https://www.amz123.com/kx/opdUnZnN