AMZ123 has learned that TikTok Shop introduced two high-risk refund processing control features in its policy update released on November 9. One can automatically reject refund requests identified as high fraud risk, while the other routes applications suspected of refund abuse to a seller review queue instead of automatic approval. Both features are enabled by default.

The actual impact on sellers is mainly reflected in the after-sales process. The automatic interception mechanism helps reduce abnormal refund losses, but there is also the possibility of false positives. Sellers should regularly check backend settings and refund processing records. Applications transferred to manual review must still be handled within the processing time limits specified by the platform.

Sellers are advised to observe the use of these two features together with their own refund rate. If the dispute rate rises after interception, it indicates a mismatch between the determination threshold and product characteristics. If the refund rate drops significantly while negative reviews do not increase, it indicates that refund abuse previously existed. The relevant policies are still being updated, and the specific implementation shall be based on the seller backend.

Seller Home Review

TikTok Shop enables high-risk refund interception by default, which helps sellers reduce fraud losses, but they should be alert to the risk of false positives. It is recommended to immediately check refund records and ensure that applications transferred for manual review are processed within the time limit to avoid dispute escalation.

Source: AMZ123
Original link: https://www.amz123.com/kx/IFJwBAbd