AMZ123 has learned that TikTok Shop Thailand has issued a shipping timeline extension notice for sellers in disaster-affected areas of Phuket Province, providing local merchants with a fulfillment buffer. This policy applies to stores in Kathu District and Thalang District of Phuket Province. The platform adjusts the latest shipping deadlines based on order placement time: for orders placed on October 25, the latest shipping time is postponed to October 27; for orders placed on October 26, the latest shipping time is extended to October 28. The platform also provides supporting guidance, recommending that merchants continuously affected by the disaster enable store vacation mode and suspend accepting new orders, and resume only when fulfillment conditions are met. If merchants are located in affected areas but their orders are still judged by the system as violations and penalized, they can submit disaster-related supporting materials to the platform to apply for review.

Seller Home Commentary

TikTok Shop Thailand has extended shipping timelines for Phuket sellers affected by the disaster. Cross-border sellers should promptly check order dates and assess fulfillment capacity. If unable to ship, they should proactively enable vacation mode to avoid penalties. Penalized merchants can submit disaster proof to apply for review. It is recommended to retain logistics and disaster evidence for appeals.

Source: AMZ123
Original link: https://www.amz123.com/kx/abveWcGj